Effective Date: Jan 1, 2025
Last Updated: Jan 1, 2026

Your privacy matters to us. This Privacy Policy explains what personal information we collect when you visit or make a purchase through https://kenyaoriflame.com/ (“Website,” “we,” “us,” or “our”), how we use and protect that information, and the choices you have about your data.

By accessing or using our Website, creating an account, or placing an order, you agree to the terms of this Privacy Policy and consent to our collection, use, disclosure, and retention of your personal information as described below.

1. Information We Collect

We collect information that you provide directly, information collected automatically, and information from third-party services:

a) Personal Information You Provide

We collect personal data you voluntarily provide when you:

• Create or update an account

• Place an order or make a purchase

• Subscribe to newsletters or marketing communications

• Contact our customer support

This may include your name, email address, phone number, billing and shipping address, and other information necessary to fulfill your order.

b) Automatically Collected Information

When you use our Website, we automatically collect technical data about your device and activity, such as:

• IP address, device type, and browser information

• Pages visited and time spent on the Website

• Referring website or search terms

We use cookies and similar tracking technologies to gather this information. You can manage cookie preferences in your browser settings.

c) Third-Party Information

We may receive information about you from third-party partners (for example, payment processors, analytics providers, or advertising networks) to help improve our services.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Communicate with you about your account, orders, and support requests

• Personalize your shopping experience

• Improve our Website features and content

• Send promotional offers or newsletters (only if you opted in)

• Comply with legal obligations

We will not sell your personal information to third parties.

3. Sharing Your Personal Data

We may share your data with:

• Service Providers and Partners: Entities that help operate our Website, deliver products, process payments, send emails, and provide customer support.
  These parties are only permitted to use your data to the extent necessary to deliver the services we request.

• Legal Compliance: If required by law, legal process, government request, or to enforce our rights, we may disclose personal information.

• Business Transfers: If we merge with or are acquired by another company, user information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users and secure accounts

• Remember your preferences and settings

• Analyze Website usage to improve performance

You may decline cookies through your browser settings, although some features of the Website may not function properly without them.

5. Data Retention

We retain your personal information only as long as necessary to:

• Provide products and services you request

• Comply with legal obligations

• Resolve disputes and enforce agreements

Information collected automatically (like cookies or usage data) may be retained for analytical purposes for a limited period.

6. Your Data Rights

Under applicable Kenyan law (Data Protection Act), you may have rights to:

• Access the personal data we hold about you

• Correct or update inaccurate or incomplete data

• Request deletion of your personal data (where lawful)

• Withdraw consent for direct marketing

To exercise these rights, please contact us using the details in Section 9. We will respond in accordance with applicable laws.

7. Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, and loss. However, no security measures are completely failsafe, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will delete that data.

9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised “Last Updated” date. Continued use of the Website means you accept those changes.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

Email: support@kenyaoriflame.com
Phone: +254725172196
Address: Ronald Ngala Street